Pre-Conference Workshop
March 21, 2012
Workshop A and B Schedule:
8:30am Continental Breakfast and Registration
9:00am Workshop A and B Begin
12:00pm Lunch Break
1:00pm Workshops Resume
4:00 Workshops Adjourn
Workshop A:
Performance Measurement Essentials for Government
"What gets measured gets done" is a quote that is most often heard when government managers refer to the importance of performance measurement in today's public sector environment. From a performance management perspective, establishing clear and measurable goals for employees and organizations has become increasingly important because many government organizations and agencies have to contend with fluctuating budgets and the increased expectations of citizens and taxpayers. The Performance Measurement Essentials for Government workshop is designed for those government professionals who are looking to fuel a culture of efficiency and results within their organization and wish to transform their organization into a model of performance excellence for other institutions to follow. This workshop presents an unparalleled opportunity to learn how to more closely connect planning, analytics, and better decision making within governmental organizations.
During the course of this workshop you will:
• Recognize how measuring performance fuels improved results and outputs
• Distinguish characteristics of effective performance management systems
• Understand logic models and develop a framework for planning, management and evaluation
• Identify outcomes and intermediate outcomes
• Create meaningful measures useful for decision makers and other stakeholders
Upon completion of this workshop, delegates will fulfill one step towards becoming a Certified Government Performance Manager.
Jon Desenberg, Senior Policy Director, The Performance Institute
Workshop B: Lean Six Sigma White Belt Certification
As en effective process improvement methodology, Lean Six Sigma improves organizational processes by helping pinpoint, evaluate, and reduce waste and redundancy in any given transactional process. Because of the transactional nature of local government services and agencies, many local public sector organizations are constantly faced with the challenge of meeting a continually increasing demand for improved service delivery to its citizens. Although some local governments have implemented Lean-based methodologies with success, others are either unaware of its benefits or do not have the appropriate workforce expertise to properly implement it. This workshop is designed for those individuals and organizations who truly wish to create a lasting and positive change to answering the needs of citizens while enriching their professional knowledge and growth.
During the course of this workshop, you will:
• Learn the fundamental concepts of Lean Six Sigma deployment
• Evaluate the core foundations of Lean and Six Sigma methodologies
• Develop your value stream and identify non-value added steps in your processes
• Understand how to improve and control the performance and quality of your outputs
Upon completion of the workshop, delegates will take a brief 30-minute examination which may lead into their successful Lean Six Sigma White Belt certification.
Day One
March 22, 2012
8:30am Registration and Continental Breakfast
9:00am
Keynote Address: Securing the Future for Local Governments with Improved Performance Management
Local governments are currently faced with the challenge of increased citizen expectations for improved service delivery and transparency during times of constant budget fluctuations and increased public scrutiny. In response, city and county governments across the nation have turned to instituting and improving governmental performance management to better position themselves as the leading institution to answer their resident's needs. While some cities and counties have been able to fully utilize their performance management systems to help bolster public support and approval, others may not be utilizing such systems to the fullest.
In this keynote you will discover how effective performance management systems can:
• Improve service delivery to citizens and taxpayers
• Ensure transparency and public support with the proper measures and data
• Help agencies pinpoint and prioritize areas of critical need
• Identify and communicate cost savings to taxpayers and residents
9:50am Morning Break
10:00am
Evaluate the Value of Your Shared Services
• Create an evaluation plan to properly assess the productivity of shared services
• Utilize an agreed upon measurement system to help gauge program efficacy
• Incorporate stakeholder feedback to pinpoint deficiencies in shared service delivery
11:00am
Augment your Program Evaluation Capacity with Current Resources
• Identify and evaluate roadblocks to proper data collection and analysis
• Review the current and effective methods of collecting and analyzing data
• Integrate stakeholder and team feedback to guide collection methods
12:00pm Lunch
1:00pm
Performance Measurement Deep Dive: Applying Measures that Matter
Performance measures play an integral role in defining how and what course corrections are needed by utilizing factual data and feedback to review whether progress has been made towards any desired result or outcome. This performance measurement deep dive will give participants tips, tools and techniques for successful collection of information and identification of measures.
During this hands-on deep dive you will:
• Identify the characteristics of good measures
• Develop intermediate and outcome measures
• Utilize a data collection template that will give a clear process for data collection
• Differentiate between mandated reporting requirements and good performance measurement systems
Jon Desenberg, Senior Policy Director, The Performance Institute
Lou O'Boyle, President, Zelos Inc.
2: 30pm Afternoon Break
2:45pm
Avoid Wrong Turns during Right Sizing
• Understand the benefits and difficulties of right-sizing
• Utilize communicable facts and measurements to support any decision to right size
• Ensure proper dissemination of current information within the workforce
4:00pm Day 1 Adjourns
Day Two
March 23, 2012
8:30am Registration and Continental Breakfast
9:00am
Explore Smart Growth Initiatives to Advance Community Engagement
• Analyze the potential of smart growth as a tool for building engagement
• Discover successful smart growth options that have reinvigorated local communities
• Understand how smart growth can stimulate local businesses and interest within your community
9:50am Morning Break
10:00am
Optimize Government Resources with a Performance Based Budgeting Approach
• Review performance based budgeting as a successful tool in resource allocation and decision making
• Cascade the efficient practice of utilizing measures to justify program needs
• Utilize proper controls for measure verification and improved transparency
11:00am
Improve Organizational Performance through Inter-Governmental Benchmarking
• Learn what resources are available to facilitate benchmarking for governments
• Utilize benchmarking techniques to assess your organizational strengths and deficiencies
• Compare program efficiency and costs to highlight measurable improvements
12:00pm Lunch
1:00pm
Leadership Development Deep Dive: Building a High Performance Organization
The concept of the High Performance Work Organization has been in place since 1994 (USDOL), yet few organizations take a disciplined approach to building organizational excellence – where all the components of high performance are present and leveraged for both maximum mission accomplishment and ongoing staff commitment. This leadership development deep-dive will review the seven components of organizational excellence and focus on the vision/strategic planning and leadership pieces to the HPO puzzle with hands-on and interactive exercises.
During this hands-on deep dive you will:
• Review the seven components of organizational excellence
• Examine elements of a successful vision and strategic plan
• Analyze a balanced scorecard methodology in operational terms
• Discuss effective leadership from different perspectives
Jeff Parks, CEO, Performance Breakthroughs
2:45pm Afternoon Break
3:00 pm
Implement Strategies for Continuous Process Improvement
• Learn strategies for successful process improvement evaluation
• Evaluate the strengths and weaknesses of your process improvement implementation
• Cascade a drive for continued process improvement in your organization's workforce
4:00pm Conference Adjourns
